Legal & Regulatory Information

Ferndellresidence operates under Australian regulatory frameworks for gaming and hospitality. This page summarises our licences, compliance obligations, responsible gambling measures and complaint procedures applicable in NSW and the Commonwealth.

Jurisdiction: New South Wales, Australia — operations comply with state and federal laws including responsible gambling rules and privacy legislation (Privacy Act 1988).

Licences & Certificates

Ferndellresidence holds the required gaming and hospitality licences issued by the NSW regulatory authorities. Licence numbers and issuing dates are maintained at our reception for inspection by authorised persons.

Casino licence: NSW Casino Commission (on premises)
Liquor licence: NSW Liquor & Gaming
Hospitality operations: compliant with Australian Consumer Law

Public Registers

Key legal documents and certificates may be available on request. Members of the public and regulators can request copies by contacting our legal compliance team.

Responsible Gambling — NSW Requirements

We are committed to responsible gambling measures mandated in Australia. Access to gaming areas is restricted to persons 18 years and older. Staff are trained to identify problem gambling behaviour and to offer support and exclusion options.

Age verification on entry (valid ID required)
Self-exclusion and time-out programs available
Staff training and incident reporting procedures in place

Help and support services: Gambling Help Online, Gamblers Help (NSW): 1800 858 858.

Responsible Gambling Officer

Privacy, Data and CCTV

We collect personal information in accordance with our Privacy Policy and applicable Australian privacy laws. CCTV is used in public areas for safety and loss prevention; signage is posted at entrances.

Requests to access or correct personal information, or to make privacy complaints, should be directed to our Privacy Officer via ferndellresidence@hotmail.com or through our designated contact channels.

Complaints & Dispute Resolution

If you have a complaint about our services, gaming operations, or privacy handling, please follow the steps below. We aim to resolve matters promptly and transparently in line with Australian consumer and gaming laws.

Send a detailed description, supporting documents, and your preferred outcome to our Complaints Officer at ferndellresidence@hotmail.com. We'll acknowledge within 3 business days and aim to resolve within 30 days.

If unresolved, complainants may escalate to NSW Fair Trading or the NSW Independent Casino Regulator depending on the issue. We will supply records as required by law.

Serious incidents are escalated immediately and investigated in accordance with regulatory requirements. We maintain records for regulatory audits and may be required to report incidents to authorities.

Self‑Exclusion / Regulatory Requests

Use the form below to initiate a request for self‑exclusion, privacy access, or to lodge a formal regulatory enquiry. Submissions are processed by our compliance team and treated with confidentiality in line with privacy law.

By submitting you consent to our processing of information for handling this request. For urgent self-exclusion assistance, contact reception or seek immediate support from Gamblers Help.

Terms of Use & Liability

Use of our website and premises is subject to our Terms of Use. Gambling involves risk; Ferndellresidence excludes liability to the extent permitted by law. Consumers retain rights under the Australian Consumer Law.

For full terms, licensing details, and official notices, contact our Legal & Compliance team or request copies via the form above.