Privacy Policy
This Privacy Policy describes how Ferndellresidence (the “Hotel”) collects, uses, and safeguards information associated with enquiries, reservations arranged via phone or email, in-person interactions at the venue, and browsing of our informational pages. We operate a physical casino hotel located at Unit 7, 42 King Street, Sydney NSW 2000, where gaming activities occur exclusively on-site within the complex. Access to gaming areas is restricted to adults (18+) with age verification at entry.
Information we may collect includes contact details (such as name, phone, and email), preferences for accommodation or dining, event requirements, and communications history. When you call, email, or speak to our team in person, we may document relevant details to coordinate services, schedule viewings of event rooms, or confirm accommodation terms. For safety and compliance, entry logs and identity checks may be performed as required by applicable regulations. We prioritize proportional data collection, retaining only what is reasonably necessary for operational purposes.
We use the information to: respond to enquiries; present suitable accommodation options; manage dining or lounge seating requests; coordinate event arrangements; administer age-controlled access to gaming areas; and communicate timely updates related to your stay. We may also perform aggregated analysis to understand service performance, guest flows, and facility planning, without identifying specific individuals where feasible.
Data may be shared with trusted providers supporting our operations (for example, property systems maintenance or secure document storage). Such providers are expected to apply appropriate confidentiality and security measures and to process information only for instructed purposes. Where regulations require, we may share information with authorities, including for age verification or safety compliance within the casino hotel environment.
We take reasonable steps to secure information against loss, misuse, and unauthorized access. Measures include role-based permissions, staff training, and controlled retention schedules. Retention periods vary according to legal obligations, operational needs, and dispute resolution windows. When information is *** longer required, we aim to delete or de-identify it in a secure manner consistent with applicable Australian standards.
Your choices include requesting access to, or correction of, your personal information. You may also express preferences about communications. To exercise these options, or to ask questions about this Policy, please contact us at ferndellresidence@hotmail.com or by phone at + (61) 42 973-85-01. We will respond within a reasonable timeframe. For identity-sensitive requests, verification may be required.
Cookies and similar technologies may be used to support core functionality, remember preferences, and analyze aggregated usage of informational content. Through the cookie banner, you can accept or reject optional categories. Your selection will be stored for future visits. Links within our pages lead only to internal resources about the casino hotel, venue policies, and guest services; gaming is not conducted via the website and occurs exclusively in person at the complex.
This Policy may be updated to reflect service changes or regulatory developments. Material updates will be indicated by a revised date or prominent notice on our pages. Continued use of our informational content and continued engagement with our team after changes constitutes acknowledgment of the updated Policy. For further details on venue guidelines, age-controlled access, and participation rules, please review our internal Legal page or contact our staff.
